- Recognized Business Etiquette Expert
- Popular Columnist and Successful Entrepreneur
- Sought After Speaker, Trainer and Coach for Etiquette
Make sure you and your company have a competitive advantage
To succeed in this very competitive environment it’s crucial that professionals have not only strong technical skills but polished soft skills as well. In fact, according to a Harvard University study, statistics show that 85% of your workplace success is due to your personal skills.
Arden Clise teaches the skills that are essential to making positive first and lasting impressions that lead to professional success. You’ll learn how to feel confident and comfortable whether entertaining an important client, mingling at a networking event or communicating with VIPs.
A gifted and award-wining speaker, Arden’s presentations are engaging, informative, fun and tailored to fit your needs. She covers a variety of business etiquette topics that address today’s workplace challenges and opportunities.
Clients have described Arden’s presentations as “relevant”, “witty”, “memorable”, “humorous”, “engaging”, “useful”, “interactive”, “delightful”, “polished” and “approachable” with “interesting stories”.
The following are Arden’s most popular keynote and seminar topics and can be tailored to meet your needs.
Spinach in Your Client’s Teeth and Other Etiquette Dilemmas
Have you ever wondered what to say to a client with spinach in their teeth, or which bread plate is yours at a crowded table? Maybe you’re not sure how to introduce someone whose name you forgot. Perhaps you wonder what to do when your boss or client wants to friend you on Facebook. In this interactive presentation, these questions and more will be addressed.
Networking with Ease
Networking is more important than ever in this challenging economic time. Done right it will lead to lasting relationships with contacts, clients and friends. Whether you’re a pro mingler or just getting started, learn networking tips and techniques that will increase your comfort and confidence.
Uncommon Courtesy: How Simple Acts Can Make Your Company Soar
Happier employees, more loyal customers and a stronger bottom line; what do these have in common? They are a result of having a culture of courtesy–which distinguishes great companies from average companies. In this fun and relevant presentation, learn how practicing even the smallest deeds can have a big impact on you and your company’s success.
The following interactive trainings are appropriate for smaller groups of up to about 40 participants. Each workshop can be customized to meet your needs.
First and Lasting Impressions: Business Etiquette Essentials
Business is made or lost on first and on-going impressions. Employees who present themselves with polish, confidence and courtesy will seal more client deals and build productive relationships with coworkers and superiors. The skills your employees learn in this training will give your company the competitive edge.
Customer Service Excellence
How your employees handle your customers can directly affect your team’s and company’s performance as well as their individual goals. This seminar will equip your employees with the skills they need to create a positive, memorable experience for every customer and prospect.
Networking with Ease
Networking is more important than ever in this challenging economic time. Done right it will lead to lasting relationships with contacts and clients. Master the art through learning key techniques to help your comfort, confidence and conversation skills.
More than Forks and Knives: The Successful Business Meal
A lot of business is conducted over a meal; deals are signed, partnerships are formed and job offers are made. Companies know an employee’s dining gaff or lack of confidence could cost them deals or alienate VIPs. The seminar will teach employees the critical skills they need both as a host and a guest at a business meal. For the seminar to be most effective, an onsite luncheon or dinner is encouraged.
Tradeshow Sales and Relationship Building
Tradeshows and conventions can be a great way to increase brand awareness, get customer leads and new customers. Too often though, inexperienced or untrained employees staff the booth and lose opportunities to your competitors. The seminar teaches essential skills that will help your staff stand out and turn casual by-passers into interested contacts and new customers.
Communication Styles: Enhancing Productivity through Better Communication
Good communication is essential to a workplace where people are motivated, courteous and happy. However, perceptions and misunderstandings in communication can often derail a workgroup’s enthusiasm and productivity. By understanding the needs and expectations of the different communication styles employees can begin to accept and appreciate one another, thereby increasing output, teamwork and enhanced customer service.
Most business communication and interaction now take place over digital devices and means – cell phones, PDAs, social media, email, voicemail. It’s important your employees know how to effectively and courteously communicate through these tools with clients and colleagues. The program covers the do’s and don’ts of professional electronic correspondence and social media.
About Arden Clise
Arden Clise is a well-known expert in the field of business etiquette. She helps professionals successfully navigate business situations as an etiquette consultant, trainer, coach and speaker.
A popular blogger, Arden also writes a regular business etiquette column for The Puget Sound Business Journal. She has been quoted in several local and national publications, and has appeared on numerous radio and TV shows including a regular radio show on KSER.
Arden’s love for business etiquette began when she worked with executives and board members as an advisor on client etiquette, business attire and speaking protocol. She has more than 25 years of business experience in marketing, management, event planning and public relations with several Northwest organizations and companies.
Arden received certification as an etiquette consultant by The Etiquette Institute and earned her Bachelor’s degree in English Literature from the University of Washington.
Committed to helping her community, Arden has served on several non-profit boards and committees including PAWS, YWCA of King County, Legal Voice and the Pat Graney Dance Company. Arden is currently a volunteer with Treehouse and a foster parent for Seattle Animal Shelter.
Audience Members Rave
“Thank you so much for your well-presented program. I could tell the audience was totally engaged and you showed us that there is clear social and business value associated with knowing the rules of etiquette.”
-Keith Baldwin Partner, Davis Wright Tremaine LLP
Arden is a highly knowledgeable and skilled trainer. She is particularly gifted in training people who want to make memorable and winning first impressions.”
-Diane Haensel CEO, Front Panel Express
“Thank you Arden for your fantastic presentation for our Lifeworks Seminar Series. It was the best Lifeworks event we’ve ever had. We had more RSVPs than any other event and both events were at capacity. The information you presented was interesting, interactive and delivered well. The attendees really enjoyed your presentation.”
– Paris Chevalier, Vice President Marketing, Xceed Financial Credit Union
“We hired Arden to speak at our annual conference to cover social media basics and etiquette. Arden’s session was one of the attendees’ favorite presentations and fostered a good deal of exchange between attendees during the presentation and well after the workshop ended. She delivered her information in an engaging and easily assimilated fashion.”
-Sandi MacCalla, Vice President, Large Scale Communities, CDC Management Services
“Arden’s presentation had just the right balance between information and activities for the students to practice what they learned. She is an artful communicator with excellent interpersonal communication skills especially when responding to the participants. It’s not always easy to hold students’ attention, and she was very skillful at it. You could hear a pin drop. Arden is very experienced and a professional. She listens well to what her client wants and delivers beyond expectations. I would hire her again and I recommend her for any audience.”
-Ruth Rogers Director of Career Development and Student Employment, Pacific Lutheran University
Arden spoke at our Professional Women in Building Lunch at the Master Builders Association. Her topic was networking etiquette. She provided our group with practical, easy to follow tips to make our next networking event a breeze. She is not only informative and knows her topic she is delightful, courteous and made us laugh. I would not hesitate in recommending Arden to any group.
-Juli Bacon, JB Consulting Systems, Vice-Chair Professional Women in Building
“Arden’s presentation was wonderful. She shared very useful information in a fun and personable way. Our staff learned valuable skills that will help them be more successful and comfortable in their jobs.”
-Jeff Razwick Vice President Business Development, Technical Glass Products
“Arden provided a comprehensive program that touched on our students’ needs, and her presentation style was interactive and easy to follow. The students enjoyed her blend of creativity and expert knowledge. Arden is a true professional and has a friendly personality that makes her easy to work with. I look forward to working with her in the future.”
-Mikaela Houck Program Coordinator, UW Technology MBA
“The information Arden gives on social and business etiquette is relevant to people at all levels of the organizational chart. Her presentations are witty and useful.
-Shari Storm Chief Marketing Officer, Verity Credit Union
“The word ‘etiquette’ can sound off-putting to some people…I appreciate that Arden has a modern and accessible approach to etiquette that our employees can relate to. Arden was also great about working with us to develop the class to meet our goals. I highly recommend her to any company looking to make their staff more polished, professional and confident.”
-Andrea Ballard, SPHR Director of HR & Administration, Peterson Sullivan LLP